Privacy Policy

This Privacy Policy outlines the basis on which casinorocket-online.net (referred to as «the Company», «We», «Us», or «Our») collects, processes, and protects your personal data. This document, together with our General Terms and Conditions available on the site, governs your relationship with us when you use the services of casinorocket-online.net. Please read this policy carefully to understand our practices regarding your personal data.

Who We Are and Our Commitment

We are the data controller responsible for your personal data. This website («Casino», «Website») is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Heelsumstraat 51 E-Commerce Park, Curaçao. As a data controller, we have a legal obligation under gambling regulations to process personal data from players to allow them to participate in games and provide them with ancillary services.

Information We Collect

To provide our services, we must collect various types of information. This data is gathered directly from you when you use our services and, in some cases, from third-party sources. This section details the main ways we gather data.

Information You Provide Us: This includes any information you provide when filling in forms on our account registration pages or any other data you submit via the Website or email. It includes your name, username, address, date of birth, country, identification number, email address, phone number, financial and credit card information, and any due diligence documentation (proof of identification, address, or funds).
Technical Information: We automatically collect data including the Internet protocol (IP) address, your login information, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Gameplay Information: This includes a record of the games you played, the duration on each game and page, and page interaction information.
Analytics Information: We may collect information about your use of the Services, such as applications’ usage, log files, user activity (e.g., pages viewed, time spent on pages, clicks), timestamps, and alerts. This is collected for troubleshooting, research, and analytics.
Information We Receive from Other Sources: This is information we receive about you if you use any of our websites or services operated by the Group. We also work closely with third-party data processors, such as business partners, payment services, advertising networks, analytics providers, and due diligence intelligence companies.

How and Why We Use Your Personal Data

We process your information for several specific purposes, all of which are grounded in a legitimate legal basis. This processing is essential for providing our services, meeting legal requirements, and protecting our business and customers.

To carry out our obligations arising from the terms and conditions entered into between you and us (e.g., to provide gaming services, accept deposits, process withdrawals, and carry out fraud management).
To provide you with marketing information about our services, bonuses, and promotions (provided you have granted consent).
To provide customized advertising on the site based on your interactions.
To notify you about changes to our service.
To meet obligations arising from Anti-Money Laundering (AML) Legislation and other laws we are subject to.
To administer our site and for internal operations, including troubleshooting, data analysis, research, and statistical purposes.
To carry out fraud management and risk management activities, including assigning a risk profile to your account.
To assess your behavior for Responsible Gambling purposes, ensuring that your interaction with us remains safe. We may assign a Responsible Gambling score to your account based on the information we collect.
To screen and monitor your transactions as part of our commitment to prevent money laundering and terrorist financing.
To measure or understand the effectiveness of advertising we serve to you.
To make suggestions and recommendations to you about our products.

Disclosure of Your Personal Data

Due to the nature of our service, in order to process your data as explained above, we may need to share your personal data with a number of trusted third parties. We always ensure that any third party having access to your personal data is bound to respect the security of your personal data and to process it in a lawful manner at all times. We do not allow any third-party service providers to use your personal data for their own purposes.

Processing by such third parties (also known as “Data Processors”) is solely carried out for specific purposes and in accordance with our instructions as Data Controller. These third parties include:

Any member of the Group: Data we receive may be shared with any member of the Hollycorn N.V. Group. Such data may be used by them for fraud and bonus abuse prevention, AML, and Responsible Gaming Reasons in fulfillment of the Group’s legal obligations and legitimate business interests.
Employees of the Company: More specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, and other selected employees shall have access to your Personal Information to execute their duties. Our employees who have access to personal information have signed confidentiality agreements (NDA).
Game providers: Sometimes our game providers require access to select data attributes (such as username and IP address) to provide us with the games you play. When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies.
Payments providers and related service providers: We may share some of your personal data with the payment providers you use to make and receive payments. Most banking card transactions are processed by providers such as Trustly, Bambora, or Paysafe, whose privacy policies apply to such transactions.
Marketing partners: Where you give us your consent, we may share your contact details (such as email address) with marketing partners who manage our marketing material, including promotional emails and SMS.
Governmental or regulatory authorities: We may, if necessary or authorised by law, provide your personal data to law enforcement agencies, governmental or regulatory organizations, courts, or other public authorities.
Client communication software: We use a third-party software to help us communicate with you via email and live chat.
AML and fraud verification tools: We may use third-party software to conduct certain AML and fraud verification checks (KYC) which are required to satisfy our legal obligations.
Professional Advisors: We may share data with our lawyers, advisors, and consultants who we may engage to manage risks, obtain professional advice, or establish and defend our legal claims.
Business Transfers: Should the Company undergo any changes to its structure such as a merger or acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will inform our players by email prior to affecting such transfer.

Your Legal Rights as a Data Subject

Data protection law gives you, as a data subject, certain rights in specific circumstances. In accordance with the law applicable in Ireland (including the GDPR), you have a right to:

Request access to your personal data: You have a right to request, free of charge, a copy of the personal data we hold about you.
Request the correction of your personal data: If any personal data we hold about you is incomplete or incorrect, you have a right to have this corrected. We may need you to provide evidence (such as ID documentation) to support your request.
Request the erasure of your personal data: You may request the erasure of your personal data where we no longer have a legal basis to continue processing it. This right is not absolute, meaning we cannot satisfy your request where we are obliged under a legal obligation to retain the data.
Object to the processing of your personal data: You may object where we rely on our legitimate interests to process your data and you feel it impacts your fundamental rights. In some cases, we may demonstrate that we have a compelling legitimate ground to process your data which may override your rights.
Request the restriction of the processing of your personal data: You may ask us to temporarily suspend the processing of your personal data in certain scenarios, such as if you want us to establish the accuracy of the data.
Request the transfer of your personal data (data portability): This right only applies to data acquired through automated means which you initially provided consent for us to use, or where we used the data to perform our obligations under a contract.
Withdraw your consent at any time: Where we rely on your consent to process data (such as for marketing), you may withdraw your consent at any time through the account profile settings on the website.
Lodge a complaint with a supervisory authority: You have the right to lodge a complaint with the relevant data protection authority.